Refund policy

RETURN AND REFUND POLICY

30-DAY CUSTOMER CARE

We want you to be satisfied with your purchase from The Coffman Chronicle. If there is a problem with your order, please contact us within 30 days of delivery so we can help.

HOW TO REQUEST HELP

Email shop@thecoffmanchronicle.com and include:

• Your name
• Your order number
• A description of the issue
• A photo of the product or package, when relevant

CONTACT US BEFORE RETURNING ANYTHING

Customers must contact us before mailing any product. Do not send merchandise to our business address or mailing address unless we specifically authorize the return and provide instructions.

We will review the situation and explain the next steps. In many cases, we may resolve the issue through a replacement or refund without requiring the product to be mailed back.

DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us promptly.

After reviewing the issue, we may provide a replacement or refund at no additional cost. We may request photographs to help us verify the problem.

OTHER ORDER CONCERNS

For other concerns, contact us within 30 days of delivery. We will review your request and determine the appropriate resolution based on the circumstances.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered fulfillment or been shipped.

EUROPEAN UNION RIGHT OF WITHDRAWAL

If an eligible order is shipped to the European Union, you may have the right to cancel the purchase before delivery or within 14 days after receiving it, without providing a reason.

Contact shop@thecoffmanchronicle.com before sending anything and follow the instructions we provide.

If a return is required, the customer is responsible for return postage unless the product is damaged, defective, incorrect, or applicable law requires us to cover the cost.

For an eligible withdrawal, we will refund the purchase price and the cost of standard outbound delivery. Additional costs for upgraded or expedited shipping are not refundable beyond the cost of standard delivery. Refunds will be processed within the time required by applicable law.

Nothing in this policy limits any rights provided to you under applicable consumer-protection laws.

REFUNDS

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after processing for the refund to appear. Your bank or credit-card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact shop@thecoffmanchronicle.com.

The Coffman Chronicle is operated by Tony Michaels LLC.